This section is designed to answer your most frequently asked questions and ensure your experience of shopping with SportyMiss.co.uk is a pleasurable one. Of course, you are also welcome to contact us with any queries you may have.

How can I find what I am looking for?

Browse the product ranges

When you are ready to begin shopping, click on the product range you are interested in and you will then see pictures and descriptions of all products available within that category. To make your choice easier, when an item comes in several colours, we provide full size photos of the item in each of the colours.

Use the search facility

If you know exactly what it is you are looking for, you can use the search facility. In the search box, type in any words relevant to the item you are searching for e.g. ‘Nike’ and ‘sweatshirt’ and a list of items that match those terms will appear. You may also select a brand from the drop-down menu on the left of the screen (under 'manufacturers') and all items of that brand will be shown.

How do I get more information about the products I find?

Click on either the small photo or on the brief item description and you will see a larger image and a detailed item description. You are also welcome to contact us.

How do I pick the items I want?

After clicking on an item, simply select your size from the drop-down menu (on the left of the screen) and click on 'Add to cart'. N.B. You can check the contents of your shopping cart at any time by clicking on 'cart contents' at the top of the screen. If you want to remove items from your shopping cart, first click on 'cart contents’ and then click on ‘remove item’ next to the item you want to remove.

How do I place an order?

Once you have completed filling your shopping cart with the items you want, click on ‘checkout’ at the top of the screen. You can also click on ‘checkout’ when checking your shopping cart.

How can I pay?

Once you have clicked on 'checkout', you will be asked to either log in (registered customers) or to create an account (new customers). Next, you will be transferred to the secure payment section where you can pay using your credit or debit card (see payment information for more details).

Alternatively, if you contact us with details of your order, you may pay by cheque (made payable to ‘sporty miss’). Please note that when payment is made by cheque, goods will not be despatched until the cheque has cleared.

How secure are online payments?

All of our pages requesting personal information use a secure link. This means that the information you send to us is encrypted in such a way that other Internet users are prevented from viewing your information (see payment information for more details).

Are there any delivery charges?

There is a cost of £2.95 per order (regardless of how many items are included in the order) and orders valued at £30 and over are delivered free of charge. Goods can only be delivered to addresses within the UK (see delivery information for more details).

After I have ordered what happens?

Once payment has been authorised, you will receive an email confirming the details of your order. Please make a note of the order number in case you need to contact us regarding it.

Orders made before 12pm noon will be despatched the same day. Orders made after this time will be despatched the next working day. Orders made over the weekend/public holidays will be despatched the next working day. You will receive a second email confirming that your order has been despatched.

Goods are sent via Royal Mail’s recorded delivery service, this normally takes between 1 and 3 working days following despatch (most are delivered the day following despatch).

Goods will be delivered by Royal Mail. The recorded delivery services require a signature on delivery. If you are not available when the delivery is made, you will be left a note requesting you collect the parcel from your local sorting office (see delivery information for more details).

How can I track my order?

If you contact us, quoting your order reference number, we can inform you of the current status of your order.

How do I return unsuitable items?

We offer a 100% satisfaction guarantee, that is, if you are not completely happy with any of the goods purchased, you may return them to us within 14 days of delivery and have the cost of the unwanted item/s refunded (see our returns information for more details). Please note that postage & packing costs are not refunded.

What is your privacy policy?

Full details of our privacy policy can be found here.

How can I contact you?

You can find our contact details here.

What are your terms and conditions?

You can find our terms and conditions here.